Terms of Service
Last Updated: April, 2026
Welcome to Pinnacle OS, a division of Pinnacle Media Inc. ("we," "us," or "our"). By accessing or using our website, platform, or services you ("you," "your," or the "Client") agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms you may not access our website or use our services.
1. Acceptance of Terms
By using our website or platform you represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract. These Terms apply to all visitors, users, and clients who access the website or use our services. If you are accessing the platform on behalf of a business or organization you represent that you have the authority to bind that entity to these Terms.
2. Description of Services
Pinnacle OS provides software-driven operational systems and managed services to businesses including but not limited to:
Custom website design and hosting Google review automation CRM and contact management Automated SMS, email, and phone follow-up AI conversation and lead management tools Social media automation Pipeline and reputation management Ongoing platform support and maintenance
Services are delivered through our platform powered by GoHighLevel and other third-party integrations. The specific services included in your subscription are determined by the plan you selected at the time of purchase.
2.a Domain Names
The Client is responsible for the purchase, renewal, and maintenance of their own domain name(s) and Google Business Profile. Pinnacle OS may provide technical assistance in connecting these assets to our platform, but the Client remains the sole owner and registrant. Pinnacle OS is not responsible for domain expiration, loss, or third-party registration issues.
New Section 10. Client Cooperation & Assets The timely setup of the Client’s website and systems depends on the Client providing necessary assets (logos, photos, business information, etc.) and approvals. Delays caused by the Client’s failure to provide these assets do not pause the billing cycle or entitle the Client to a refund. Pinnacle OS reserves the right to launch a site using placeholder content if the Client does not provide assets within 30 days of signup.
3. Account Registration and Access
To access the Pinnacle OS platform you must create an account using accurate and complete information. You are responsible for:
Maintaining the confidentiality of your login credentials All activity that occurs under your account Notifying us immediately of any unauthorized access or security breach at [email protected]
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period.
4. Billing and Payment
Your subscription is billed on a recurring monthly basis starting on the date of your first payment.
All fees are charged in Canadian dollars unless otherwise stated.
Usage fees for SMS, email, and call services are billed separately as third-party pass-through costs based on actual usage. These fees are in addition to your monthly plan fee and are charged to your payment method on file as they are incurred. You acknowledge that these costs are determined by third-party carriers and volume.
5. No Refund Policy
All payments made to Pinnacle OS are non-refundable. No refunds will be issued for any reason including but not limited to cancellation, dissatisfaction, non-use of the platform, or changes in your business circumstances.
By completing payment you acknowledge and accept that all fees are final and non-refundable.
6. Chargeback Policy
You agree not to initiate a chargeback or payment dispute with your bank or credit card provider for any charges made in accordance with these Terms.
If you have a billing concern you agree to contact us directly at [email protected] before initiating any dispute with your financial institution.
Initiating a chargeback without first contacting Pinnacle OS will be considered a material breach of these Terms and may result in immediate account suspension or termination, referral to a collections agency, and legal action to recover the disputed amount and any associated costs.
7. Cancellation Policy
You may cancel your subscription at any time by providing written notice to [email protected].
Cancellation takes effect at the end of your current billing period. You will retain access to the platform until the end of the period you have already paid for.
No prorated refunds will be issued for unused portions of a billing period.
Upon cancellation your sub-account, website, automations, and all associated data will be deactivated. You are responsible for exporting any data you wish to retain before your cancellation date.
8. Website and Platform Revisions
Your plan includes one round of website revisions at setup. A maximum of three revision rounds total are included during your onboarding period.
Revision requests beyond the included rounds are billed at $50 per hour and must be submitted via our support email at [email protected].
A revision is defined as minor copy, image, or layout adjustments to existing sections. New pages, structural redesigns, or additional integrations are considered separate projects and will be quoted separately.
9. SMS and Email Communications
By using our platform and services you consent to receive automated SMS text messages, emails, and phone calls from Pinnacle OS and the businesses using our platform regarding service updates, appointments, follow-up messages, and promotional offers.
All communications are sent in compliance with Canada's Anti-Spam Legislation (CASL) and applicable US regulations including the Telephone Consumer Protection Act (TCPA).
To opt out of SMS communications reply STOP at any time. To opt out of email communications click the unsubscribe link in any email. Consent to receive communications is not a condition of purchase or service.
10. Platform Dependency and Third-Party Services
Pinnacle OS services are powered by GoHighLevel, Google, Meta, and other third-party platforms. Pinnacle OS is not responsible for any service interruptions, feature changes, policy changes, or downtime caused by these third-party platforms.
In the event that a third-party platform changes its pricing, features, or availability Pinnacle OS reserves the right to adjust its services or pricing accordingly with 30 days written notice to the client.
Pinnacle OS is not affiliated with or endorsed by GoHighLevel, Google, Meta, or any other third-party platform referenced in these Terms.
11. AI and Automated Systems
Our platform uses artificial intelligence and automated systems to deliver certain services including automated follow-up messages, lead qualification, appointment booking, and communication workflows.
You acknowledge that AI-generated responses may not always be perfectly accurate and that Pinnacle OS does not guarantee the accuracy, completeness, or suitability of any AI-generated content or communication.
You are responsible for reviewing and managing all AI-generated communications sent on behalf of your business through our platform.
12. Intellectual Property
All website templates, automation workflows, SOPs, system architectures, and platform infrastructure built by Pinnacle OS remain the intellectual property of Pinnacle OS during the term of this Agreement.
All content on this website including but not limited to text, graphics, logos, images, and software is the property of Pinnacle OS or its content suppliers and is protected by Canadian and international copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from our content without our express written consent.
Upon cancellation you retain ownership of your business content including copy, images, and branding. Platform infrastructure including templates and automations remain the property of Pinnacle OS.
Plain Language Note — What This Means for You
Think of your website like a shop built inside a rented commercial unit. When you leave, you take everything that belongs to your business — your photos, your written content, your logo, and your branding. What stays behind is the building itself: the hosting infrastructure, the website template, and the automation systems that Pinnacle OS built and maintains on your behalf. Those remain on our platform.
This is the same way every major website platform operates — including Wix, Squarespace, and Shopify. Your content is always yours. If you ever cancel, we will ensure you have everything you need to provide your content to a new provider.
13. User Conduct and Responsibilities
When using our platform or communicating with us you agree not to:
Submit false, inaccurate, or misleading information Use the platform for any unlawful purpose or in violation of any applicable law Upload or transmit viruses, malware, or any other malicious code Attempt to interfere with or disrupt the security or performance of the platform Use the platform to send spam, unsolicited communications, or content that violates CASL or TCPA Resell, sublicense, or transfer access to the platform without our written consent
14. No Guarantee of Results
Pinnacle OS does not guarantee specific business results including but not limited to:
Search engine rankings or Google visibility Lead volume or quality Revenue growth Review count or rating improvements Ad performance or conversion rates
Results vary by business, market, and effort. Pinnacle OS provides the tools and infrastructure — results depend on factors outside our control.
15. Disclaimers
The platform and website are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied. Pinnacle OS does not guarantee:
That the platform will be uninterrupted or error-free That any information provided is complete or accurate That the platform will meet your expectations That results will be achieved through use of the platform
16. Limitation of Liability
To the fullest extent permitted by applicable Canadian law, Pinnacle OS, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages including without limitation loss of profits, data, business interruption, or reputation damage arising out of or in connection with:
Your access to, use of, or inability to use the platform or website Any conduct or content of any third party on the platform Any unauthorized access, use, or alteration of your account or data Any interruption, suspension, or termination of third-party platforms including GoHighLevel, Google, or Meta
If liability cannot be fully waived the maximum liability of Pinnacle OS shall not exceed the total amount paid by you in the three months preceding the event giving rise to the claim.
17. Indemnification
You agree to defend, indemnify, and hold harmless Pinnacle OS and its employees, contractors, agents, and directors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses including but not limited to legal fees arising from:
Your use of and access to the platform or website Your violation of any of these Terms Your violation of the rights of any individual or entity Your submission of harmful or unlawful content through the platform
18. Privacy Policy
Your use of our platform and website is also governed by our Privacy Policy which explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial and US privacy laws. By using our platform you consent to the practices described in our Privacy Policy.
19. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of the Province of Alberta, Canada and the federal laws of Canada applicable therein without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts located in Calgary, Alberta unless both parties agree to an alternative method of dispute resolution.
20. Changes to Terms
We reserve the right at our sole discretion to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our platform after those revisions become effective you agree to be bound by the revised Terms.
21. Entire Agreement
These Terms together with our Privacy Policy and any signed Client Terms Agreement constitute the entire understanding between Pinnacle OS and the Client with respect to the use of our platform and services and supersede all prior discussions, representations, or agreements whether written or oral.
22. Contact Information
If you have any questions about these Terms please contact us at:
Pinnacle OS, A Division of Pinnacle Media Inc. Phone: (825) 425-4254 Email: [email protected]
