Privacy Policy
Last Updated: April, 2026
This Privacy Policy explains how Pinnacle OS ("we," "us," or "our") collects, uses, discloses, and protects personal information obtained through this website and through the provision of our services. By using this website or providing your information you consent to the practices described in this policy.
Privacy Officer: For all privacy related inquiries, requests, and complaints please contact our designated Privacy Officer at [email protected].
1. Information We Collect
Pinnacle OS may collect personal information including but not limited to:
Contact and Identity Information: Full name Phone number Email address Home or business address
Service Information: Type of service or product requested Details relevant to providing a quote, booking, or completing a job Photos or files submitted by you for assessment or project purposes
Billing and Payment Information: Payment method details processed through our secure payment processor Billing address Transaction history and subscription details
Communication Information: Messages submitted through our contact form or email Records of phone calls or text message exchanges
Website Usage Information: IP address and browser type Pages visited and time spent on our website Referring website or search terms used to find us Device identifiers and operating system information
Sensitive Personal Information: Where applicable we may collect sensitive personal information such as precise geolocation data inferred from IP addresses and device identifiers used for retargeting and marketing purposes. We obtain explicit consent before collecting or processing sensitive personal information and you may withdraw this consent at any time by contacting us at [email protected].
Information may be collected when you submit a form, request a quote or booking, call or message us, engage our services, or otherwise communicate with us.
2. How We Use Your Information
Personal information is collected for the purpose of: Responding to inquiries and service requests Providing quotes, estimates, and booking confirmations Scheduling and completing services you have requested Communicating about your project, order, or account Processing payments and managing billing Sending appointment confirmations, follow-up messages, and service reminders Sending promotional offers or service updates — you may opt out at any time Improving our website and services Operating automated systems including AI-powered follow-up, lead management, and communication tools Complying with applicable laws and regulations
We only collect information that is reasonably necessary for these purposes and do not use your information for any purpose other than those listed above without your explicit consent.
3. How We Share Your Information — Sub-Processors
We do not sell, rent, or trade your personal information. Your information may be shared with trusted third parties only when necessary to deliver our services. Below is a list of our primary sub-processors and their roles:
GoHighLevel — CRM, automation, website hosting, and communication platform Google — Analytics, advertising, and Google Business Profile integration Meta (Facebook/Instagram) — Advertising and lead generation Payment Processors — Secure processing of billing and subscription payments Email Marketing Tools — Delivery of email communications and campaigns
All sub-processors are contractually required to protect your information and use it only for the intended purpose.
We may also share your information in the following circumstances:
Legal requirements: We may disclose your information if required by law, court order, or government authority.
Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring party. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.
4. Cross-Border Data Transfers
Our platform operates using third-party service providers including GoHighLevel, Google, and Meta, which are headquartered in the United States. As a result, your personal information may be transferred to, stored, or processed outside of Canada.
We take reasonable steps to ensure that any cross-border transfer of personal information is subject to appropriate contractual protections and that your data receives a level of protection comparable to Canadian privacy standards.
By using our website or services you acknowledge and consent to the transfer of your personal information to countries outside Canada, including the United States, for the purposes described in this policy.
5. SMS, Email, and Phone Communications
If you provide your contact information and consent to receive communications from us, we may contact you via SMS text message, email, and phone call for the following purposes:
Appointment reminders and booking confirmations Follow-up messages and service updates Promotional offers and seasonal specials Customer support and account related communications
All communications are sent in compliance with Canada's Anti-Spam Legislation (CASL) and applicable US regulations including the Telephone Consumer Protection Act (TCPA).
SMS Text Messages For marketing related SMS communications we obtain express written consent as required by the TCPA before sending automated or prerecorded messages. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. To opt out of SMS communications at any time reply STOP to any message we send. To request help reply HELP. Your opt-out request will be processed promptly.
Email To opt out of email communications at any time click the unsubscribe link in any email we send. Your opt-out request will be processed promptly.
Phone Calls We may contact you by phone to follow up on inquiries, confirm appointments, or provide customer support. If you no longer wish to receive phone calls from us please notify us directly at [email protected] and we will update your communication preferences.
We do not share your phone number or email address with third parties for their marketing or promotional purposes.
Consent to receive SMS, email, or phone communications is not a condition of purchase or service.
6. AI and Automated Decision Making
Our platform uses artificial intelligence and automated systems to deliver certain services including but not limited to automated follow-up messages, lead qualification, appointment booking, and communication workflows.
These automated systems process personal information including your name, phone number, email address, and communication history to deliver timely and relevant responses on behalf of the businesses using our platform.
You have the right to request human review of any automated decision that significantly affects you. To make such a request please contact us at [email protected].
7. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. While we strive to protect your information no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.
8. Data Breach Notification
In the event of a data breach that poses a real risk of significant harm to individuals, Pinnacle OS will notify affected individuals and the relevant privacy authority as required by applicable Canadian and US privacy legislation.
Notification will be provided as soon as reasonably possible and will include: A description of the nature of the breach The type of personal information involved The steps taken to address the breach Recommended steps you can take to protect yourself Contact information for further inquiries
If you have reason to believe your personal information has been compromised please contact us immediately at [email protected].
9. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Below are general retention guidelines:
Billing and payment information — retained for the duration of the subscription and up to 7 years as required by tax and accounting laws Communication logs — retained for up to 2 years following last contact Website usage data — retained for up to 12 months Account information — retained for the duration of the active account and up to 2 years following cancellation
Once no longer required information is securely destroyed or anonymized. If you wish to have your personal information removed from our systems you may request deletion by contacting us at [email protected].
10. Your Rights
Depending on your location and applicable privacy laws you have the following rights regarding your personal information:
Right to Access: The right to request a copy of the personal information we hold about you. Right to Correction: The right to request correction of inaccurate or incomplete information. Right to Deletion: The right to request the deletion of your personal information, subject to certain legal and operational obligations. Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. Right to Withdraw Consent: The right to withdraw consent for marketing communications at any time. Right to Lodge a Complaint: The right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your relevant provincial data protection authority.
We will respond to all privacy rights requests within 45 days of receipt. Requests can be made by contacting our Privacy Officer at [email protected].
11. Quebec Residents — Law 25
If you are a resident of Quebec, additional privacy rights apply to you under Quebec's Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (Law 25).
Under Law 25 you have the right to: Be informed of any automated decision making that significantly affects you Request that automated decisions be reviewed by a person Request the de-indexing of information that could cause you harm Withdraw consent for the collection and use of your personal information at any time File a complaint with the Commission d'accès à l'information du Québec (CAI)
Note that Law 25 provides enhanced protections for individuals under the age of 16. We do not knowingly collect personal information from individuals under the age of 16 without appropriate consent.
To exercise any of these rights please contact our Privacy Officer at [email protected].
12. California Residents — CCPA/CPRA
If you are a resident of California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.
Your California Privacy Rights: Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the third parties with whom it is shared. Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions. Right to Correct: The right to request correction of inaccurate personal information we hold about you. Right to Opt Out: The right to opt out of the sale or sharing of your personal information. We do not sell personal information. Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to necessary purposes only. Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
Note that CCPA/CPRA provides enhanced protections for individuals under the age of 16. We do not knowingly collect personal information from individuals under the age of 16 without appropriate consent.
Categories of Personal Information Collected: Identifiers such as name, email address, phone number, and IP address Commercial information such as transaction history and billing details Internet or other electronic network activity information Geolocation data inferred from IP address
Do Not Sell or Share My Personal Information: We do not sell personal information. We do use third-party advertising platforms including Google and Meta for retargeting purposes which may constitute sharing under CPRA. You may opt out of this sharing at any time by contacting us at [email protected].
Global Privacy Control (GPC): We honor Global Privacy Control (GPC) signals as a valid opt-out request for the sale and sharing of personal information as required by California law. If your browser or device transmits a GPC signal we will treat it as a request to opt out of the sharing of your personal information for targeted advertising purposes.
To exercise any of your California privacy rights please contact our Privacy Officer at [email protected]. We will respond to all verified requests within 45 days.
13. US State Privacy Rights
If you are a resident of Virginia, Colorado, Connecticut, Texas, or another US state with applicable privacy legislation, you may have additional rights similar to those described in Section 12 including the right to access, correct, delete, and opt out of the processing of your personal information for targeted advertising purposes.
We honor universal opt-out mechanisms including Global Privacy Control (GPC) signals where required by applicable state law.
To exercise any of these rights please contact our Privacy Officer at [email protected]. We will respond to all verified requests within 45 days of receipt.
14. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance user experience. We use cookies to:
Remember your preferences and improve site functionality Analyze website traffic and visitor behaviour Support marketing and retargeting efforts through platforms such as Google and Meta
You can adjust your browser settings to refuse cookies although this may affect how the website functions. US residents may also opt out of targeted advertising cookies by visiting optout.aboutads.info or optout.networkadvertising.org. We also honor Global Privacy Control (GPC) browser signals as an opt-out from targeted advertising.
15. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA). For California residents and Quebec residents, enhanced protections apply to individuals under the age of 16 in accordance with CCPA/CPRA and Quebec's Law 25 respectively.
If you believe we have inadvertently collected information from a child or minor please contact us immediately at [email protected] and we will take steps to delete it promptly.
16. Third-Party Links
Our website may contain links to third-party websites such as review platforms, social media pages, or partner sites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies independently before providing any personal information.
17. Governing Law
For Canadian residents this Privacy Policy is governed by the laws of Canada and the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation including Quebec's Law 25 where applicable.
For US residents this Privacy Policy is governed by applicable US federal and state privacy laws including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable.
Continued use of this website or our services constitutes acceptance of this policy.
18. Changes to This Policy
Pinnacle OS reserves the right to update or modify this Privacy Policy at any time. When we make changes we will update the Last Updated date at the top of this page. Changes will be effective immediately upon posting. Continued use of this website or our services after changes are posted constitutes your acceptance of the updated policy.
19. Contact Us — Privacy Officer
For all privacy related inquiries, requests, complaints, or to exercise any of your privacy rights please contact our designated Privacy Officer at:
Pinnacle OS Phone: (825) 425-4254 Email: [email protected]
